If you still have the app installed and unlocked, open Settings → Recovery phrase, verify with your device unlock, and write it down again — on paper, now. If the app is gone and the phrase is gone, nobody can restore the wallet, including us. That is how self-custody works, and there is no exception process.
Blockchain transfers are final. We cannot reverse, cancel or redirect a confirmed transaction — no one can. If you sent to an exchange with a wrong memo/tag, contact that exchange's support; they control the destination address and are the only party who can help.
Almost always a congested network and a fee that was set too low. Most chains drop unconfirmed transactions after a while, and the funds never left your wallet. Wait a few hours before doing anything else, and check the transaction in a block explorer first.
Pull down to refresh, then check the same address in a public block explorer. If the explorer shows the correct balance, it is a display issue on our side — tell us through the form below. If the explorer agrees with the app, the balance is what the chain says it is.
It is a scam, every single time. We will never ask for your phrase — not in email, not in chat, not for "verification", not for "support". Anyone who does is trying to take your funds. Do not type your phrase into any website, form or chat, including anything that looks like it comes from us.
Install Phantom, choose Restore wallet, and enter your recovery phrase. Your balances reappear once the chains have been scanned — the assets were always on the blockchain, never on the old phone. Then wipe the old device.
Answers within 1–2 business days. The more precise the description, the faster the fix — but never include your recovery phrase or private keys. We do not need them for any support request, and we will never ask.